Applying for a permit for a security company exclusively for the purpose of managing an eCall emergency call center

There are various organisational forms under which activities can be organised in accordance with the Law of 2 October 2017 regulating private and special security.

Company exclusively for an eCall emergency call center

An eCall emergency call center company is a security company that providing services, operates or describes itself as such, consisting of the permanent and continuous management of a centre receiving, processing, verifying and transmitting eCall emergency calls and associated data in real time to the competent emergency and assistance services, including the registration of alarms and operators.

Permit

All companies or departments operating in the private and special security sector must have a permit.

https://www.besafe.be/sites/default/files/2025-12/8 NL - 20251215 Aanvraag vergunning eCall.pdf

Wetgeving

Wet van 2 oktober 2017 tot regeling van de private en bijzondere veiligheid (B.S. 31.10.2017).

Royal Decree of 20 March 2017 on the minimum requirements for personnel and organisational, technical and infrastructure resources for the performance of security activities and the management of emergency call centers

Responsible department

General Directorate for Safety & Prevention (Algemene Directie Veiligheid & Preventie)
private.veiligheid@ibz.be
Tel. 027394280